Managed IT Services
Complete ongoing management of your computers, users, software and general IT environment, proactively maintained rather than reactively patched.
- Device management
- User lifecycle
- Patch management
Melbourne managed service provider
IT you never have to think about
We run your Microsoft 365, security, backups, networks and helpdesk end to end, so the technology stays out of your way and your team gets on with the work.
Melbourne, VICMon–Fri 8am–6pm AEST24/7 monitoring
- Median first response
- < 15 min
- Monitoring & alerting
- 24/7
- Security baseline
- Essential 8
- Staff per client
- 5–100
What we manage
Seven services, one team that owns all of them. No gaps between vendors, and no question about whose job it is.
IT Support & Helpdesk
Real people who fix PCs, Outlook, Teams, printers, accounts, passwords, Wi-Fi and VPNs, without the runaround.
- Unlimited remote
- Onsite when needed
Cybersecurity
MFA, Conditional Access, EDR, Defender, BitLocker, patching, email security and policies aligned to the ACSC Essential Eight.
- Essential Eight
- EDR & email security
Microsoft 365
Exchange, Teams, SharePoint, OneDrive, Entra ID, Intune, licensing and tenant security, configured properly and kept that way.
- Tenant hardening
- Licence optimisation
Backup & Disaster Recovery
Microsoft 365 backup, endpoint and server backup, monitoring, retention and tested restoration, because backups you can’t restore aren’t backups.
- M365 + endpoint
- Tested restores
Network Management
Firewalls, switches, Wi-Fi, VLANs, VPNs, network monitoring, internet troubleshooting and ISP coordination handled for you.
- Firewall & Wi-Fi
- ISP coordination
Cloud & Azure
Azure administration, cloud VMs, storage, networking, identity integration, monitoring and full cloud migrations.
- Azure administration
- Cloud migrations
Everything we look after
- Laptops
- Desktops
- Mobiles
- Tablets
- Printers
- Wi-Fi
- Switches
- VPN
- Internet
- Servers
- Azure
- Exchange
- Teams
- SharePoint
- OneDrive
- Entra ID
- Defender
- MFA
- Passwords
- Patching
- Backups
- Retention
- Restores
- Sites
Hardware, licences and project work are quoted separately. Ask about a project
The problem
Most small businesses don’t have bad IT. They have unowned IT.
Nothing here is dramatic on its own. Together they are why a twelve-person office loses a morning to a mail outage, or finds out its backups stopped in March.
Nobody actually owns your IT
The bookkeeper resets passwords, a friend-of-a-friend set up the server, and the printer is everyone’s problem.
You only hear from IT when it breaks
Reactive support means you pay for outages twice: once to fix them, once in lost productivity.
Security is assumed, not verified
MFA is ‘probably on’. Backups are ‘probably running’. Nobody has checked a restore in a year.
Licences quietly overspend
Staff leave, licences stay. Most environments we review are paying for seats nobody uses.
There is no plan, only purchases
Hardware gets replaced when it dies, not when it should, which is always at the worst possible time.
Why Truxel
What changes when someone owns it
Five differencesevery client, every month
One team, start to finish. Named engineers who know your environment, not a queue and a different tech every ticket.
Proactive by default. 24/7 monitoring and patching means most issues are resolved before anyone in your office notices.
Security you can evidence. Essential Eight aligned controls, documented and reportable, which helps when insurers or clients ask.
Local hours, local people. Melbourne-based, working the hours you work. No overnight offshore handoffs.
A roadmap, not surprises. Regular reviews covering renewals, hardware lifecycle and what needs budgeting next.
Not sure what you’re currently paying for? The review covers devices, licensing, security and backups, and you keep the findings either way.
How it works
Four steps from unowned to managed. The review is genuinely free, and the findings are yours to keep.
- ~45 minutes
Free environment review
We audit what you actually have: devices, licences, security posture, backups and the gaps between them. You get the findings whether or not you sign.
- 3 business days
A plan and a fixed price
A written proposal covering what we’ll manage, what it costs per user per month, and what we’d fix in the first 90 days. No lock-in surprises.
- 2–4 weeks
Onboarding
We deploy monitoring and security, document your environment, migrate what needs migrating and clean up the licence sprawl, with minimal disruption.
- Ongoing
Ongoing management
Day-to-day support, patching, monitoring and backups run continuously, with regular reviews covering renewals, risks and what to budget for next.
FAQs
Questions we get asked
If yours isn’t here, ask us directly. We’d rather answer it before you’re a client than after.
Ask usHow quickly do you respond to support requests?
Critical issues affecting your whole business are picked up immediately, with a target first response under 15 minutes during business hours. Standard requests are typically actioned the same day. Exact response targets are written into your agreement rather than left vague.
Do we have to sign a long contract?
No. We work on a rolling month-to-month basis after an initial onboarding period. If we’re not doing a good job you shouldn’t need a contract to keep you, though we’ll always ask what went wrong.
What size businesses do you work with?
We’re built for Melbourne businesses from roughly 5 to 100 staff. Below five users a managed agreement rarely makes financial sense, and we’ll tell you that honestly rather than sell you one.
Can you work with our existing IT person or provider?
Yes. Some clients keep an internal IT staff member for day-to-day requests and use us for security, infrastructure and escalation. We can also co-manage during a transition from another provider.
What is the Essential Eight and do we need it?
The Essential Eight is a set of eight baseline mitigation strategies published by the Australian Cyber Security Centre. It isn’t mandatory for most private businesses, but it’s the clearest benchmark available, and increasingly what cyber insurers and enterprise clients ask you to demonstrate.
Do you provide onsite support?
Yes. Most issues are resolved remotely within minutes, but we attend onsite across metropolitan Melbourne for hardware faults, network work, office moves and new site setups.
What happens to our data if we leave?
It’s yours. We hand over documentation, admin credentials and access to your tenant and systems. There are no exit fees and we don’t hold your environment hostage.
Get started
Book a free IT review. Forty-five minutes, no cost, and no obligation to proceed.
- We reply within one business day
- A 45-minute review of your devices, licensing, security and backups
- Written findings, yours to keep either way
- Phone
- (03) 9000 0000
- Location
- Melbourne, Victoria
- Support hours
- Mon–Fri, 8am – 6pm AEST